Refund policy

1. You listen before you pay

No payment is required to create a song. You first receive a preview of about 35 seconds, together with the lyrics written for you. Only after listening to it do you decide whether or not to unlock the full version for €9.99.

That is our best guarantee: you know exactly what you are buying.

2. A new version at no charge

If the preview does not match what you had in mind, you may request a new composition free of charge, once per order, directly from your listening page. Our studio starts again from scratch with the same information.

Beyond that, write to us: we consider every request on a case-by-case basis.

3. 14-day satisfaction guarantee

Although the law grants no right of withdrawal in respect of personalised digital content delivered immediately (see article 6 of our terms and conditions), NET'SERVICE voluntarily grants you a commercial guarantee of 14 days running from your payment.

A full refund is granted as of right where:

• the file delivered is unusable, corrupted or silent, and we are unable to put it right;
• the song delivered does not match the musical style or the occasion you selected;
• the recipient's first name is not sung, even though it is the very essence of the service;
• a technical problem on our side prevented you from accessing your song.

Outside these situations, a reasoned request is still considered sympathetically. A goodwill gesture may be offered, in the form of a new composition or a partial refund.

4. What the guarantee does not cover

As the song is composed by an automated process, its exact rendering — the timbre of the voice, the melody, the arrangement, the turn of the phrases — cannot be guaranteed in advance. Dissatisfaction relating solely to those artistic choices, where the preview had been listened to and accepted, does not give rise to a refund as of right.

Likewise, a mistake in the information you sent us (a misspelt first name, an inaccurate anecdote) does not fall within the guarantee. Write to us: we are glad to run a corrected composition.

5. How to request a refund

Send a message to contact@chanson-ia.fr stating the email address used when placing the order, the recipient's first name, and the reason for your request.

We reply within 48 working hours. If the refund is accepted, it is made to the original means of payment within 14 days at the latest, at no cost to you. How long the funds then take to reappear depends on your bank.

Once refunded, access to the full version of the song is disabled, in accordance with the licence of use, which lapses when the sale is cancelled. The free preview remains available.

6. Statutory guarantees

This commercial guarantee is additional to the statutory guarantees you enjoy as of right, and in no way replaces them: the statutory guarantee of conformity for digital content (articles L224-25-12 et seq. of the French Consumer Code) and the guarantee against latent defects (articles 1641 et seq. of the French Civil Code).

Should a disagreement persist, you may refer the matter free of charge to a consumer ombudsman (médiateur de la consommation), on the terms set out in article 13 of our terms and conditions. This English text is a courtesy translation: the contract is governed by French law, and the French version prevails in the event of any discrepancy.

7. A question before buying?

Never hesitate to write to us at contact@chanson-ia.fr before you pay. Chanson IA sells gifts: we would far rather answer a question in good time than disappoint a customer.